Last Updated: September 28, 2026

At fetch + ripple marketing, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, contact us, or work with us, how we use that information, and the choices available to you.

This policy applies to information collected through fetchandripple.com and through our business operations.

Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide

When you contact us, request information, submit a website form, book a consultation, or become a client, we may collect information such as:

• Your name
• Business or company name
• Email address
• Phone number
• Information you include in a message or inquiry
• Information necessary to provide services you have requested

Please do not submit sensitive personal information through our website contact forms unless it is necessary for your inquiry.

Information Collected Through Our Website

Like most websites, our website and hosting infrastructure may automatically process limited technical information required to deliver, operate and secure the site. Depending on the technology in use, this may include information such as your IP address, browser or device type, and basic server or security logs.

We limit the collection of personal information to what is reasonably necessary for operating our website, responding to inquiries and providing our services.

How We Use Your Information

We may use personal information to:

• Respond to questions, inquiries and consultation requests
• Communicate with prospective and existing clients
• Provide and manage our marketing services
• Manage client projects and business relationships
• Operate, maintain and protect our website
• Maintain appropriate business and financial records
• Prevent fraud, misuse or security issues
• Meet legal, regulatory and contractual requirements

We do not sell or rent your personal information.

Cookies & Website Technologies

Our website may use cookies or similar technologies that are necessary for the website to function properly, securely and efficiently.

We may introduce analytics, advertising or other website technologies in the future to help us understand how visitors use our website or evaluate our marketing. If we do, we will update this Privacy Policy and provide any notice or consent options required by applicable law.

You can also control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of a website function.

Third-Party Service Providers

We may use trusted third-party service providers to help operate our website and business, such as website hosting, email, communications and other technology providers.

These providers may process limited personal information where necessary to provide their services.

Some service providers may process or store information outside British Columbia or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

Client Accounts & Marketing Platforms

As a marketing agency, we may be granted access to client-owned websites, advertising accounts, analytics platforms, social media accounts, business listings and other marketing or technology platforms in order to provide our services.

We access and use these accounts and the information available through them only as reasonably necessary to perform the services authorized by the client.

Clients are responsible for their own privacy practices and for ensuring that information they collect from their customers, website visitors, employees or other individuals is collected and handled in accordance with applicable privacy laws.

Consent

Where consent is required, we seek consent appropriate to the nature of the information being collected and the purpose for which it will be used.

By voluntarily providing personal information to us, you consent to its collection, use and disclosure for the purposes communicated to you or otherwise permitted by law.

You may withdraw your consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services to you.

How We Share Information

We do not sell or rent personal information.

We may disclose personal information to service providers where reasonably necessary to operate our business or provide our services.

We may also disclose information where required or permitted by law, including in response to a lawful request from a court, regulatory authority or law enforcement agency.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business records, or satisfy legal and contractual requirements.

When personal information is no longer reasonably required, we take appropriate steps to securely delete, destroy or anonymize it.

How We Protect Your Information

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, loss or misuse.

However, no website, electronic communication or data storage system can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that you believe is inaccurate or incomplete, subject to applicable legal exceptions.

We may need to verify your identity before processing a request.

To make a request, please contact us using the information at the bottom of this policy.

Marketing Communications

If you choose to receive marketing communications from fetch + ripple marketing, you can unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us directly.

You may continue to receive communications that are necessary to an existing business relationship, such as messages regarding an active project, service, account or invoice.

Links to Other Websites

Our website may contain links to websites or services operated by other organizations.

We are not responsible for the content, security or privacy practices of third-party websites. We encourage you to review the privacy policy of any external website before providing personal information.

Children’s Privacy

Our website and services are intended for businesses and adults and are not directed toward children.

We do not knowingly collect personal information from children through our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or legal requirements.

When changes are made, the updated version will be posted on this page and the “Last Updated” date will be revised.

Questions About Your Privacy?

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your information has been handled, please contact:

Privacy Officer
fetch + ripple marketing
Kelowna, British Columbia, Canada
Email: info@fetchandripple.com
Phone: 250-808-9410